1. Who we are
Rescrub Cleaning (ABN 38 747 154 693) is a family-operated cleaning business serving Brisbane, with a focus on North Brisbane. This policy covers our website, enquiries and client service communications. Contact us at info@rescrub.com.au or 0451 748 519 with privacy questions.
2. Information we collect
Information you provide can include your name, business name, email, phone number, site location, cleaning requirements, preferred schedule, correspondence and any site photos you choose to share. If you become a client, we also need the contact, service and billing details necessary to manage the agreed work.
Our hosting and security providers may process technical information such as IP addresses, browser details, requested pages and connection times to deliver and protect the website.
Please do not include passwords, alarm codes, payment-card details, identity documents, health information or other sensitive material in the enquiry form. We can discuss an appropriate way to share necessary site-access instructions separately.
3. How enquiries reach us
When you submit the website form, your enquiry is sent securely to Formspree, our form-delivery provider. Formspree processes and stores the submission and sends a notification to sales@rescrub.com.au. Your contact details allow us to reply about your enquiry. You can instead email or call us directly.
4. Why we use your information
We use enquiry and client information to respond to you, understand your site, prepare quotes, arrange inspections, deliver and coordinate cleaning, issue invoices, communicate service changes, resolve issues and meet applicable record-keeping obligations. Sending an enquiry does not subscribe you to a marketing mailing list.
You can ask general questions without providing your full identity. To quote accurately or arrange a service, we need enough information to identify your premises and contact you.
5. CUSHI acknowledgements
We use CUSHI to share changes or issues affecting agreed work, such as a room that could not be accessed. Designated client users can acknowledge those updates without creating an account. These records can include contact details, the update and acknowledgement information. Acknowledging an update is not consent to unrelated marketing or a waiver of your rights.
6. Service providers and overseas processing
Information is handled through the services needed to run our business, including Google Workspace for email, CUSHI for acknowledgement communications, and OpenAI Sites and its hosting infrastructure for this website. Access is intended for the people who need the information to handle your enquiry or service, and the providers supporting those functions. We may also disclose information where required by law.
Formspree processes website form submissions, including their contents and technical information used for security and spam prevention. Its privacy policy describes processing in the United States and other countries where it operates. See Formspree’s privacy policy.
Our providers operate internationally. Information may be processed in Australia, the United States and other countries where the relevant provider or its infrastructure operates. Their processing locations and practices depend on the service. Contact us if you need more information about a particular information flow. Relevant provider notices include Google’s privacy policy and Cloudflare’s privacy policy.
7. Cookies, fonts and tracking
This website does not add advertising trackers or store enquiry details in browser local storage. Hosting and security services may use necessary cookies or similar measures to protect the site. Fonts load from Google Fonts, which involves your browser connecting to Google. Your browser settings control cookies; blocking necessary cookies may affect how the site works.
8. Security and retention
The website uses HTTPS to protect information in transit. No internet service can guarantee absolute security. Please avoid sending unnecessary confidential information.
We retain enquiry and client records for as long as reasonably needed to respond, provide services, resolve issues and meet applicable legal obligations. You can ask us to delete information; some records may need to be retained for those purposes. Any deletion request will be considered in the context of the systems and records involved.
9. Access, correction and complaints
To request access to, correction of, or deletion of information you have provided, or to raise a privacy concern, email info@rescrub.com.au. Describe your request without including unnecessary sensitive details. We may need to verify your identity before releasing or changing personal information.
We will review your concern and respond within a reasonable time. If you are dissatisfied, the Office of the Australian Information Commissioner provides information about privacy complaints and whether it can consider your matter. Nothing in this policy limits rights available under applicable law.
10. Changes to this policy
We will update this page when our information-handling arrangements change. The date above identifies the latest revision.